When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
Why? It’s not broken. Might fit some other car. And not being able to set the background. Not broken. Just operates that way. They should do a better job of describing the product which is why a lot of legitimate returns happen. In a world where bricks and mortar stores are going extinct people must rely on product descriptions and with more and more shady practices by sellers. Forget their restocking fee.
If they lose customers because of the fee, then aren’t they in essence paying the price anyway?
If I buy something from you, and then return it for no reason whatsoever, am I actually a customer? Or am I just some asshole you never want to hear from again?
Is this my 1st purchase or 50th? What if it’s my 500th?
Being anti-consumer harms you more than it helps, because it will drive business away from you for being an asshole. I know, I’ve stolen business from big box stores to my personal by pointing that out to people (and I only got kicked out once for losing them a sale lol).
Oh, if you’re trying to return it arbitrarily, it is definitely your first purchase. I’ve got years of data supporting that. Repeat customers just don’t make arbitrary returns. If a repeat customer makes a return, it is because I screwed up, and I don’t charge a restock fee on my mistakes. Quite the contrary, I usually offer a replacement without a return, and toss in some goodies as well.
I’m not being anti-consumer. “You” are not a consumer. You’re returning the product arbitrarily, not “consuming” it.
What you actually are is a “borrower”. Which would be fine if I was a library, but I’m a small business with tight margins.
Catering to borrowers takes time away from serving my customers. I don’t feel a pressing need to convert a borrower to a customer.