In password security, the longer the better. With a password manager, using more than 24 characters is simple. Unless, of course, the secure password is not accepted due to its length. (In this case, through STOVE.)
Possibly indicating cleartext storage of a limited field (which is an absolute no-go), or suboptimal or lacking security practices.
Had that yesterday.
“Must use special characters!”
“Okay, no problem. Here you go.”
“Not that one! It’s too special!”
“Dude, I haven’t even touched extended ASCII yet.”