AtHeartEngineer

Ya why don’t they just ask for a better plan, or say some part doesn’t make sense to them. “Taking the guesswork out” to me means “I’m not convinced, go do more homework and explain this better”… Why can’t people just say that.

This is normally called “institutional knowledge” which is definitely a real thing, I don’t think it’s a marketing or HR buzzword. Though, a lot of the time it somewhat trivial things those things do add up. Institutional knowledge around things like how to deal with a finicky piece of specialized hardware, or what are the right words to convince your bosses boss to pay for you to go to a conference are pretty helpful. If you have an older “individual contributor” in your company that has been there for a while and hasn’t climbed the ladder, they might be a gold mine for that kinda info (they could also just be an ass)