I had a similar thing happen with Best Buy. I ordered a laptop which showed as “delivered” but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn’t send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it’s not my responsibility to get the laptop - it’s their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee’s mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.
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Cake day: June 16th, 2023
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pikmeir@lemmy.worldto Ask Lemmy@lemmy.world•What grocery items are always worth the extra $1-$5?61·2 months agoCostco has sub par service at their tire center, but good prices. Recommend using their prices to price match at a regular store with better service to get the best of both worlds.
pikmeir@lemmy.worldto News@lemmy.world•James Comey investigated over seashell photo claimed to be ‘threat’ against Trump11·3 months agoSorry about that, Chief.
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Republicans want to send those arms to ICE. They want to use the military against us.